Nowadays, a main factor for the administration of tasks in companies, is the management of tickets; due to this, companies are looking for tools that can facilitate their management, one of which is Redmine.

Redmine is a tool that allows the management of tasks within one or several projects, oriented to the coordination of tasks among its participants. It is open source and developed under the Ruby on Rails framework, thus being multiplatform, that is, it can be installed for both Linux and Windows.

Redmine allows you to manage multiple projects, navigation is very simple, you can skip and change the project at any time. In addition, these can have a different configuration and the user have a different role.

One of the main functions with which Redmine counts are the Issues or also known as Tickets. These are divided into 3 initial types (Bug, Feature and Support) and can be assigned to each of the project members. You can indicate a start date and end date, which is instantly displayed on a Gantt chart.

Likewise, Redmine manages a flow of states for the settlement of tickets, of which the following stand out: New, In Progress and Dev Resolved. These states serve to show the development process that can have a ticket. It is worth mentioning that these states are not the only ones, they can be created more as planned.

As previously mentioned, Redmine makes use of the Gantt Chart, in which a calendar is included to visualize all the requests along a chosen date, where the start date and the end date of the request are marked. . In the same way, the completed percentage is shown as the status of the request.

Another function with which Redmine has the use of notifications via email, previously configuring the SMTP mail server, which serves to keep the whole team always aware of changes and updates.

The redmine adapts very easily with agile methodologies such as Scrum, this by installing the “Agile” plugin. This extension allows to give reports on the following points:

Work Burndown: show the estimated number of hours (effort) remaining to complete a goal.

Issues Burn down: shows the number of Issues remaining to complete a sprint. It also shows the speed with which the work team is giving solution to the Issues.

Cumulative flow: shows how many Issues there are for each state. This type of report indicates the delays that may exist in the projects.

Speed: The speed report shows how many Issues were created and closed.

In conclusion, we can indicate that Redmine is a powerful software that greatly helps the management of tasks in any type of project, in which the company requires. Its administration is simple and allows defining workflows. Likewise, the possibility of integrating plugins that will help measure the progress or performance of the equipment according to the methodology that is worked on.